|Do let us know for any kind of product request! | we will add that product | Do let us know for any kind of product request! | we will add
|Do let us know for any kind of product request! | we will add that product | Do let us know for any kind of product request! | we will add
Legal Area
Service Policy
Any manufacturing defect discovered in a product sold by UnboxJapan and its authorized retailers under current production will be replaced/repaired free of cost within 20 working days (excluding Saturday, Sunday and other public holidays) if it is within the warranty period and invoice copy of authorized retailer is provided. Customer needs to retain the warranty card with sign and signature of the retailer or bill copy of the retailer and carry the same when returning the product to the store for service. Warranty card informs the customer what constitutes a manufacturing defect (refer manufacturing defects page of warranty card).
If any manufacturing defect is discovered in a purchase from UnboxJapan and its authorized retailers within its warranty period but unable to replace or repair the product due to the circumstances beyond the control, UnboxJapan and its authorized retailers undertakes to replace the purchase with a substitute item with a value equal to the original purchase.
Accidents Happen! If the product is damaged due to mishandling or an accident or if there is problem after the warranty is expired- UnboxJapan and its authorized retailers will do the absolute best to repair the problem for the customer. Any estimation related to service will be notified to the Customer in advance. It could take about minimum of 45 working days (excluding Saturday, Sunday and other public holidays) and above for return. Courier charges to be borne by the customer.
For products that are discontinued or are Vintage models. It may take three to six months for servicing. This is because the parts may be available only with the manufacturer and the product may have to be sent to the service center for identification of the problem and then repaired/replaced. The costs for the repairs if any, courier charges and re-import charges are to be borne by the customer.
Customers have the option to personalise their product by engraving a company logo or name, however the engraved colour may vary from the preview shown during the purchase. Orders with personalisation request cannot be cancelled once the product is engraved. Such products cannot be exchanged.
Terms and Conditions
The Website is operated by Unboxjapan, a company incorporated under the laws of India having its registered office at No.101, Hakikat Nagar,Mukherjee Nagar ,New Delhi, India. All references to Website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal.
We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website and may, at the sole discretion of the Website be notified to the Users from time to time. Notwithstanding the foregoing, by continuing to use the Website after we post any such changes, you accept the Terms as modified.
The Website reserves the right to terminate any membership and / or refuse to provide access to the Website if it is brought to the Website’s notice or if it is discovered that the person accessing/using the Website is under the age of 18 years.
By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws.
INDEMNITY:
The User hereby indemnifies, defends and holds harmless the entity owning and operating the Website, its subsidiaries, affiliates, vendors, agents and their respective directors, officers, employees, contractors and agents (herein after individually and collectively referred to as "indemnified parties") from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the indemnified parties that arise out of, result from, or in connection with :
The User’s breach of these Terms; or:
Any claims made by any third party due to, or arising out of, or in connection with, the User’s use of the Website; or
Any claim that any third party IPR, proprietary information, content or materials provided by the User causes any damage to a third party; or
Violation of any rights of any third party by the User, including any IPR.
SECURITY
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line. All collected payment information is moved to a secure computer by means of a one-way transfer on our proprietary network. This computer has no connections to modems or the Internet and cannot be accessed from outside of our physical facility by anyone, even one of our employees. The website is also SSL certified.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. ALL employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our Web site, you can send an email to info@unboxjapan.in.
REGISTERING THROUGH FACEBOOK/ GOOGLE:
When registering through Facebook /Google, we may request users to give us contact information (name and e-mail address), unique identifiers (street address), and credit card information (for identification and/or storage purposes for our shopping cart pages). We use customer contact information to fulfill to the user relevant information services, and from time to time, promotional mailers.
SPECIAL OFFERS
From time to time our site requests information from users via surveys. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Established members will occasionally receive information on products, services, special offers, or a newsletter. Out of respect for the privacy of our users, we present the option not to receive these types of communications. You can unsubscribe to such newsletters by clicking on the 'unsubscribe' button on the bottom of the newsletter.
Privacy Policy
At UnboxJapan.in, we are dedicated to keeping your personal information private. In keeping with this goal, we also want you to stay informed concerning your privacy as you use www.unboxjapan.in we have created this privacy policy:
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at [info@unboxjapan.in]
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
How do you store, use, share and disclose your site visitors' personal information?
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
INFORMATION COLLECTION AND USE
UnboxJapan. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. UnboxJapan. collects information from the users at several different points on our website.
We ask visitors to provide contact information (like their email address), financial information (like their account or credit card numbers), and demographic information (like their zip code). We utilize this information in order to provide products and services that are relevant and useful to the user. Contact information from order forms is used to send orders and information about our company and our partners to our customers.
The customer's contact information is also used to get in touch with the visitor when necessary, such as when servicing of our products is needed. We also use these data to tailor the visitors' experiences at our website, show content that might interest them, and display content in accordance with their preferences. Email id's will be shared with our marketing department to send e mailers since you are our values customer . Users may opt-out of receiving future mailings; see the choice/opt-out section below.
Financial information that is collected is used to bill the user for products and services. Unique identifiers (such as email address, phone number, or street address) are collected from Web site
visitors to verify the user's identity and for use as account numbers in our record system, and are not shared with third parties without the user's explicit permission.
This information is used to contact the user about the services on our site for which they have expressed interest.
PERSONALIZATION FORMS
Some of our Web site pages offer personalization forms. These forms request users to give us contact information (name and e-mail address), unique identifiers (street address), and demographic information (zip code). We use customer contact information from the personalization form to send the user promotional material.
ORDER FORMS
We request information from the user on our product order forms. Here you must provide contact information (like name and address), demographic information (like a current and previous addresses), and financial information (like credit card number, expiration date). When you purchase one of our products online, the information we have collected is used for authentication and billing. We use your full name and current address, telephone number (in case we need to contact you due to a problem with your order), and a valid credit card number to process your order.
THIRD PARTY ADVERTISERS AND COOKIES
A cookie is a piece of data stored on the user's hard drive containing information about the user. Currently, we use cookies in the process of tracking aggregate traffic statistics on our site. We also use cookies to make sure you we deliver content specific to your interests. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
CORRECTING/UPDATING PERSONAL INFORMATION
If your personally identifiable information changes (such as an address), or if you no longer desire our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done by contacting us at info@unboxjapan.in or by visiting the "My Account" feature on our site.
CONTACTING OUR WEBSITE
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact info@unboxjapan.in
Cancellation Policy
If you wish to cancel an order placed on www.unboxjapan.in, please contact our customer care service within 24 hours of receipt of the product and our customer care executives will help you cancel the order. No cancellation charges will be levied should you choose to cancel the order post order confirmation.
If you wish to cancel an order after receiving it, kindly contact our customer care service. Please note you will need to raise a cancellation request and ship the product back to us. Once we receive the product, we will conduct a quality check and process your cancellation request.
Attention: Personalized or customized products like engraved pens, lighters, card holders, personalized leather journals etc., are only eligible for cancellation, refund, or exchange if they have a manufacturing defect. Personalised products that have a manufacturing defect will be replaced for no charge and with personalisation. If the product has been personalised and it bears no manufacturing defect, the order will not be cancelled.
Terms and Conditions
Post receipt of the cancelled product from the customer, Refund/ Exchange of the product will be accepted by UnboxJapan. only post confirmation of our Quality Check team that the product is intact with all the tags/ cards/ invoice in place, as it was when delivered to the customer, and the product is unused and free of any damage.
Post acceptance of cancellation, if you had paid through credit /debit card we shall raise the request and that will take 12 – 15 working days to receive money back in your account. If you had ordered through Cheque/DD/Fund transfer, a cheque will be issued in your name and couriered, this might also take time our customer care executives will keep you posted on the timelines.
Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing, we will be unable to exchange or refund your order.
Exchange Policy
If you have any problems with your order, especially in terms faulty product or if you come across any defects, we'll be happy to exchange the product. Please return the unused item with packaging within 7 days of receiving your order.
If the product is to be exchanged for any other reason other than being faulty or defective, then you need to contact our customer service team and intimate the same. Post evaluation of the reason for exchange, our service team shall assist you in returning the product. The returned product must be sent to us through a reliable courier service provider within 7 days of receiving the product. The courier charges shall be borne by the customer in this regard.
If you wish to exchange the product with a product of higher value then the difference amount shall be paid by you.
Please pack the products properly and paste/write the address:
UnboxJapan, No.101, Hakikat Nagar, Mukherjee Nagar, New Delhi - 110009
Please make sure you seal the packet completely before handing over to courier partners and please use separate packets for items from separate order.
Personalized or other customized product shall not be eligible for return or exchange under any circumstances.
In case a customer does not raise an exchange claim as per the Terms mentioned, the User shall be ineligible for exchange.
Only post inspection of the returned product and confirmation of eligibility by Unboxjapan, the replaced product shall be shipped to the customer.